In our Gainsight professional services projects, we’ve achieved a world class Net Promoter Score (NPS) of 84 in 2023. This score is a testament to the satisfaction and loyalty of our clients and we’re honoured by the trust and positive feedback we’ve received.
Mark Deegan, our CEO, has highlighted our approach to success:
“We are delighted our customers have given us a Net Promoter Score of 84, well above ‘World-Class’. At Wigmore, we’re constantly evolving to better serve our customers. In January 2023, we introduced a new way of delivering our services -WAVE (Wigmore Accelerated Value Engagement), an outcomes-based, data driven methodology. WAVE is the result of the experience and best practices we’ve gained from hundreds of Gainsight implementations, and it’s making a significant impact. The bottom line is our customers put their trust in us. We have an obligation to deliver”.
At Wigmore I.T., we are continuously striving to improve and provide even better experiences for our clients. Thank you to our clients and partners for being a part of this journey. We look forward to continuing to deliver excellence in customer onboarding and beyond.
